Privacy Policy

Effective Date: 23/01/2025

White Atlas Couriers (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring your personal data is handled in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect and process the following information about you:

• Personal Data: Name, email address, phone number, and delivery addresses.
• Payment Information: Billing details for processing payments (via secure third-party services).
• Technical Data: IP address, browser type, and information about how you interact with our website.
• Cookies: Data collected via cookies to enhance your browsing experience (see our [Cookie Policy] for more details).

2. How We Use Your Data

We use your data for:

• Providing and managing our delivery services.
• Processing bookings and payments.
• Sending service updates or responding to your inquiries.
• Analyzing website traffic to improve user experience.

3. Legal Basis for Processing

We process your personal data based on:

• Contractual Necessity: To fulfill delivery services you’ve requested.
• Consent: For marketing emails or optional services (only when you opt-in).
• Legitimate Interests: To improve our services and ensure website functionality.

4. Sharing Your Data

We may share your data with trusted third parties, such as:

• Payment processors (e.g., Stripe, PayPal).
• Courier partners involved in fulfilling your deliveries.
• Analytics providers (e.g., Google Analytics) to track and improve website performance.

We ensure all third-party providers comply with GDPR and securely handle your data.

5. Data Retention

We retain your personal data only as long as necessary to:

• Provide our services.
• Comply with legal obligations.
• Resolve disputes and enforce agreements.

6. Your Rights

Under GDPR, you have the right to:

• Access your personal data.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your data (“right to be forgotten”).
• Restrict processing or object to how we use your data.
• Request data portability.
• Withdraw consent for optional data uses (e.g., marketing).

To exercise your rights, contact us at hello@white-atlas.co.uk.

7. Cookies

We use cookies to:

• Enhance website functionality.
• Analyze user behavior.
• Provide a personalized experience.

You can manage cookie preferences via our [Cookie Policy] or your browser settings.

8. Data Security

We take data security seriously. Our website uses SSL encryption to protect your personal information. We also regularly monitor our systems for vulnerabilities and breaches.

9. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices of these third-party websites and recommend reviewing their privacy policies.

10. Updates to This Policy

We may update this privacy policy periodically. Any changes will be posted on this page, and significant updates may be communicated directly.

11. Contact Us

If you have questions or concerns about how we handle your data, please contact us at:

Email: hello@white-atlas.co.uk

Phone: 0330 043 4635